VELA High Basin Mixer in Black
Free Shipping Across Metro Melbourne
$489.50 $391.60
VELA High Basin Mixer in Black
Manufactured from low-lead brass, the Vela Bathroom Collection will transform your bathroom into a sanctuary of grace, serenity and purification.
Product Type Tapware > Bathroom Basin Mixers
WELS Rating 4 Star 6.5L/min, 6.5 STAR 4.5L/MIN
WELS Registration Number T37940, T41961
Max. Operating Pressure 500KPA
Made In Asia
Warranty:
ALWAYS check the Product for blemishes or imperfections before installation. The cost of delivering and installing a replacement will be the responsibility of the customer.
• 15 years Cartridge
• 5 years Product or Parts
• 1 year Labour
• 3 years on Finishes
Care and Maintenance:
The materials and workmanship of the tapware is of high quality and in order to maintain its appearance, it important is not to wipe with abrasive cleaners.
Cleaning of this product should only be done with warm soap water on a regular basis.
Return Policy for Abey Products:
Claims regarding the return of “Abey” goods must be reported within 7 days of delivery. For all returns due to change of mind or incorrect orders, a restocking surcharge of 15-20% of the invoiced amount will apply to authorized returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed.
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| Product Categories | Warranty | Details |
| Back to wall toilet suits floor/wall hung toilet Codes that start with: TTR |
5/2/1 Years | 5 Years on vitreous china-pan&cistern. 2 Years on internals. 1 year for rubber fitting & seat cover. |
| Back to wall toilet suits floor/wall hung toilet Codes that start with: ATN, TTN (NANO) |
10/2/1 Years | 10 Years on vitreous china-pan&cistern. 2 Years on internals. 1 year for rubber fitting & seat cover. |
| CONCEALED CISTERNS PUSH PLATE BUTTONS Codes that start with: TTC |
10/5 Years | 10 years for cistern body. 5 years for flushing mechanism. |
| Geberit Concealed Cistern TTG |
15/3 Years | 15 Years on sigma 8, omega and Kappa concealed. Cistern tank and frames. 3 years on the inlet and outlet valve products. |
| Basins | 5 years | 5 years replacment product or parts. |
| Taps&mixers | 10/3/1 years | 10 years against casting defaults and porosity. 3 years against cartridge and valve defauls. 1 years for washers, O-rings and finishes. |
| Shower head/ Arms | 2/1 years | 2 years replacement parts or complete products. 1 year of finishes. |
| Shower set | 5/3/1 years | 5 years against casting defaults and porosity. 3 years against cartridge and valve defauls. 1 years for washers, O-rings and finishes. |
| Kitchen sink | 15 years | 15 years replacement product or parts. The warranty dose not cover scratching or normal wear. and tear, as these are not manufacturing faults. |
| Laundry tubs | 5 years | 5 years replacement product or parts |
| Laundry cabinets | 2 years | 2 years replacement product or parts |
| Vanities(Cabinet) | 5 years | 5 years replacement product or parts |
| Mirror Cabinets | 1 year | 1 year replacement product or parts |
| Bathtubs SPAs |
6/1 years | 6 years replacement on bath shell 6 years on SPA bodies, 1 years on pumps, pipes and jets |
ESTIMATED SHIP TIMELINES*
3 – 5 Business days
Please note that shipping times may be delayed due to unforeseen circumstances, such as inclement weather, natural disasters, or other factors beyond our control. If your order is delayed, we will do our best to keep you informed and updated on its status.
Spas Shipping Time: 3 Weeks
Please be aware that the shipping time for spas is approximately three weeks. We apologize for any inconvenience this may cause and appreciate your patience as we ensure a safe and timely delivery. Rest assured, we will do our best to keep you informed of any updates regarding your spa shipment.
How much does shipping cost?
We offer free shipping across Melbourne
Other locations: Please contact us at (03) 7009 3440 or sales@topware.au to get a custom quote.
Please ensure there is a legal adult present, at the time of delivery.
For your convenience, we offer the following shipping guidelines:
- Apartment Buildings with Elevators: If your delivery address is in an apartment building with an elevator, we'll bring your items directly to your home.
- One or Two-Floor Houses: Delivery to one or two-floor houses is seamless, without any additional considerations.
For multi-floor houses without an elevator, please inform us in advance. Additional fees or alternative delivery options may apply.
SHIPPING POLICY
If you have an inquiry about an existing order, please contact us at sales@topware.au
Order processing
We aim to process all orders within 24 business hours of them being placed (excluding preorders). From there they are passed onto our distribution centres for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
How do You ship?
For orders within Melbourne, one of our staff will deliver the products to you.
For orders outside Melbourne, We will ship the products via different couriers including CouriersPlease, Australia Post, FedEx, etc.
Quick guide to our Return/ Refund Policy:
Easy 14 days Return Policy
Items must be checked within 48 hours of the receipt of goods. It is very important that your trades inspect goods before installation. And any damages should be reported within 48 hours of delivery. we are unable to accept damage claims beyond 48 hours, as we cannot determine when or how the damage occurred and whether it was the manufacturers fault or not.
All returned products must be in their original packaging, unused and uninstalled condition; and all packaging must be free of writing, scratches, labels and damage.
Email us to report any issues or start the return process within the 14 days of delivery. This will help us process your return quickly and efficiently.
Please send photos to “sales@topware.au” of the condition of the boxes and product and a description on the item you’re returning.
- We cannot accept goods that do not have their original packaging or the packaging is damaged. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition and resalable. While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund, credit or exchange.
-Returning the items back to our store is the customer’s responsibility.
-We are not able to accept returns of any kind once you have attempted to install or use the product.
-Unfortunately we cannot accept Goods with damaged, missing packaging, missing parts.
-If your return is approved, we will calculate a restocking fee of 15-20% (depending on which supplier/ brand the item is from) and deduct any delivery fees before issuing your refund.
-Once we process your refund, it may take 2-5 business days for the funds to appear in your account, depending on your bank’s processing times.
Read more about Change of mind returns, Return/ exchange on damaged items, goods that can't be returned, restocking fees and more. Full Return Policy
