Robe Hook – Matt Black

Quick guide to our Return/ Refund Policy:

Easy 14 days Return Policy

Items must be checked within 48 hours of the receipt of goods. It is very important that your trades inspect goods before installation. And any damages should be reported within 48 hours of delivery. we are unable to accept damage claims beyond 48 hours, as we cannot determine when or how the damage occurred and whether it was the manufacturers fault or not.

All returned products must be in their original packaging, unused and uninstalled condition; and all packaging must be free of writing, scratches, labels and damage.

Email us to report any issues or start the return process within the 14 days of delivery. This will help us process your return quickly and efficiently.

Please send photos to “sales@topware.au” of the condition of the boxes and product and a description on the item you’re returning.

- We cannot accept goods that do not have their original packaging or the packaging is damaged. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition and resalable. While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund, credit or exchange.

-Returning the items back to our store is the customer’s responsibility.

-We are not able to accept returns of any kind once you have attempted to install or use the product.

-Unfortunately we cannot accept Goods with damaged, missing packaging, missing parts.

-If your return is approved, we will calculate a restocking fee of 15-20% (depending on which supplier/ brand the item is from) and deduct any delivery fees before issuing your refund.

-Once we process your refund, it may take 2-5 business days for the funds to appear in your account, depending on your bank’s processing times.