Cold start technology: the lever’s centre position delivers cold water only, so quick tasks like washing your hands don’t draw unnecessary hot water. Simply lift or turn the lever towards hot when you need warm water. Short rinses often never get hot water through the pipes anyway, so the heater ends up working for nothing. Cold start avoids that waste, helping reduce energy use and running costs over time.

Urban Brass Finish
Slim round outlet
Swivel aerator
Cold start cartridge technology (25mm)
Made from eco-friendly lead-free brass*

*Defined as containing less than 0.25% lead.
Please note: These products may have a visible Fienza or Watermark logo.
*Defined as containing less than 0.25% lead.

WELS 6 Star rated, 4.5L/min
WELS Registration: T47460

Cleaning & Care
● Regularly clean with mild soapy water using a microfibre cloth.
● In highly polluted or coastal locations, we recommend cleaning 2-3 times per week.
● Do not use harsh detergents, bleach, cream cleaners or citrus based cleaners. These substances are abrasive and will damage the surface.
● Do not use undue pressure and wipe in one direction only.

SHIPPING POLICY

ESTIMATED SHIP TIMELINES*

5 – 7 Business days Please note that shipping times may be delayed due to unforeseen circumstances, such as inclement weather, natural disasters, or other factors beyond our control. If your order is delayed, we will do our best to keep you informed and updated on its status.

Spas Shipping Time: 3 Weeks Please be aware that the shipping time for spas is approximately three weeks. We apologize for any inconvenience this may cause and appreciate your patience as we ensure a safe and timely delivery. Rest assured, we will do our best to keep you informed of any updates regarding your spa shipment.

How much does shipping cost?

We offer free shipping across metro Melbourne for Orders over $499.

*Other locations: Please contact us at (03) 7009 3440 or [email protected] to get a custom quote.

Please ensure there is a legal adult present, at the time of delivery. For your convenience, we offer the following shipping guidelines:

Apartment Buildings with Elevators: If your delivery address is in an apartment building with an elevator, we'll bring your items directly to your home.
One or Two-Floor Houses: Delivery to one or two-floor houses is seamless, without any additional considerations.

For multi-floor houses without an elevator, please inform us in advance. Additional fees or alternative delivery options may apply.

If you have an inquiry about an existing order, please contact us at [email protected]

Order processing

We aim to process all orders within 24 business hours of them being placed (excluding preorders). From there they are passed onto our distribution centres for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.

How do You ship?

For orders within Melbourne, one of our staff will deliver the products to you. For orders outside Melbourne, We will ship the products via different couriers including CouriersPlease, Australia Post, FedEx, etc.

Product Categories	Warranty	Details
Back to wall toilet suits floor/wall hung toilet Codes that start with: TTR	5/2/1 Years	5 Years on vitreous china-pan&cistern. 2 Years on internals. 1 year for rubber fitting & seat cover.
Back to wall toilet suits floor/wall hung toilet Codes that start with: ATN, TTN (NANO)	10/2/1 Years	10 Years on vitreous china-pan&cistern. 2 Years on internals. 1 year for rubber fitting & seat cover.
CONCEALED CISTERNS PUSH PLATE BUTTONS Codes that start with: TTC	10/5 Years	10 years for cistern body. 5 years for flushing mechanism.
Geberit Concealed Cistern TTG	15/3 Years	15 Years on sigma 8, omega and Kappa concealed. Cistern tank and frames. 3 years on the inlet and outlet valve products.
Basins	5 years	5 years replacment product or parts.
Taps&mixers	10/3/1 years	10 years against casting defaults and porosity. 3 years against cartridge and valve defauls. 1 years for washers, O-rings and finishes.
Shower head/ Arms	2/1 years	2 years replacement parts or complete products. 1 year of finishes.
Shower set	5/3/1 years	5 years against casting defaults and porosity. 3 years against cartridge and valve defauls. 1 years for washers, O-rings and finishes.
Kitchen sink	15 years	15 years replacement product or parts. The warranty dose not cover scratching or normal wear. and tear, as these are not manufacturing faults.
Laundry tubs	5 years	5 years replacement product or parts
Laundry cabinets	2 years	2 years replacement product or parts
Vanities(Cabinet)	5 years	5 years replacement product or parts
Mirror Cabinets	1 year	1 year replacement product or parts
Bathtubs SPAs	6/1 years	6 years replacement on bath shell 6 years on SPA bodies, 1 years on pumps, pipes and jets

Quick guide to our Return/ Refund Policy:

Easy 14 days Return Policy

Items must be checked within 48 hours of the receipt of goods. It is very important that your trades inspect goods before installation. And any damages should be reported within 48 hours of delivery. we are unable to accept damage claims beyond 48 hours, as we cannot determine when or how the damage occurred and whether it was the manufacturers fault or not.

All returned products must be in their original packaging, unused and uninstalled condition; and all packaging must be free of writing, scratches, labels and damage.

Email us to report any issues or start the return process within the 14 days of delivery. This will help us process your return quickly and efficiently.

Please send photos to “[email protected]” of the condition of the boxes and product and a description on the item you’re returning.

- We cannot accept goods that do not have their original packaging or the packaging is damaged.

Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition and resalable.

While the goods are in your possession they are your responsibility, if the goods are damaged, missing parts or packaging, we will not be able to provide a refund, credit or exchange.

-Returning the items back to our store is the customer’s responsibility. If you request a pickup for your returning item, additional fees will apply.

-We are not able to accept returns of any kind once you have attempted to install or use the product.

-If your return is approved, we will calculate a restocking fee of 15-20% (depending on which supplier/ brand the item is from) and deduct any delivery fees before issuing your refund.

-Once we process your refund, it may take 2-5 business days for the funds to appear in your account, depending on your bank’s processing times.

Read more about Change of mind returns, Return/ exchange on damaged items, goods that can't be returned, restocking fees and more. Full Return Policy

Empire Slim Mid-Height Cold Start Medium Basin Mixer, Urban Brass

SHIPPING POLICY

Order processing

How do You ship?

Quick guide to our Return/ Refund Policy:

Easy 14 days Return Policy

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