Shipping Policy

ESTIMATED SHIP TIMELINES*

3 – 5 Business days
Please note that shipping times may be delayed due to unforeseen circumstances, such as inclement weather, natural disasters, or other factors beyond our control. If your order is delayed, we will do our best to keep you informed and updated on its status.

Spas Shipping Time: 3 Weeks
Please be aware that the shipping time for spas is approximately three weeks. We apologize for any inconvenience this may cause and appreciate your patience as we ensure a safe and timely delivery. Rest assured, we will do our best to keep you informed of any updates regarding your spa shipment.

How much does shipping cost?

We offer free shipping across Melbourne

Other cities: Please contact us at (03) 7009 3440 or sales@topware.au to get a custom quote.

Our delivery staff might ask for your assistance during the shipment of heavy products.
Please ensure there is a legal adult present, at the time of delivery.

Our shipping policy states that we will deliver your items to the front door of your house or apartment. Please note that we do not offer a service to bring the items inside your residence, nor do we provide a service to transport items to different floors in apartments. We will deliver your items to the entrance door of the building.

SHIPPING POLICY

We will put all our efforts to make sure your items get delivered to you as quickly as possible.

If you have an inquiry about an existing order, please contact us at sales@topware.au

How do You ship?

For orders within Melbourne, one of our staff will deliver the products to you.
For orders outside Melbourne, We will ship the products via different couriers including CouriersPlease, Australia Post, Fedex, etc.